RETURN & REFUNDS POLICY


Thanks for shopping at dmcoffee.com

If you are not entirely satisfied with your purchase, we’re here to help.

Please start the a return or refund process by contacting our team!


Returns &  Refunds

We gladly accept your exchange or return within 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If we approve an open bag of beans for a refund or replacement it must have at least 75% of the contents remaining.

Coffee Beans

We understand that sometimes it was us. If your package arrived damaged or not what you ordered please notify us within 48 hours so we can fix this issue.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.